Shipping policy

At NovaaShop, all orders are processed within 10 to 18 business days. Processing time begins from the moment the order is placed, and delivery may take additional time depending on the courier service. Our shipping policy is strictly enforced, so it is essential that customers provide a correct and complete shipping address.

Incorrect Address

If an incorrect address is provided, any delays, failed deliveries, or returns will be the sole responsibility of the customer.

Shipping Costs

All shipping costs are to be paid by the customer.

Mixed Products

As we sell mixed products, items may be shipped in separate packages.

Shipping Delays or Damages

Every order is carefully packed, but any delays or damages that occur during the shipping process are dependent on the courier service and are not the responsibility of NovaaShop.